Here at UTILITEASE, we are committed to giving you the best possible service. Saving our customers money and streamlining their utility processes is our genuine passion. We are fully committed to providing our customers with a service they can trust and rely on but we also understand mistakes can happen.
If you are unhappy or dissatisfied with the service we have provided to your business, we want to hear about it - without your input and feedback we won't be able to improve.
If you are unhappy and would like to make a complaint please let us know either via letter, email or telephone.
Email: info@utilitease.org.uk
Telephone: 0141 471 2421
If you would prefer to send your complaint via post, you can reach us directly at:
UTILITEASE, Suite 2.10, Dalziel Building, 7 Scott St, Motherwell, ML1 1PN
The appropriate person/s will log your complaint and assign it to the relevant manager. You will then be contacted in a timely manner confirming the receipt of your complaint: detailing a reference number, the name of the person/s dealing with your complaint and the next steps going forward.
Not satisfied?
If you are not fully satisfied with the way we handle your complaint or if it has been ongoing for longer than 8 weeks, please be aware you can progress your complaint to the Alternative Dispute Resolution service via the Energy Ombudsman for free, impartial advice.
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
For a full and up to date copy of our complaints procedure please open the attachment below.
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