One thing that is clear to us is the distrust and scepticism from business owners towards utility brokers and suppliers, and we don't blame them. The UK has just came out the other end of the most volatile energy crisis in our history, albeit the tail end of 2023 has seen the prices return to something close to sustainable, they are still over 150% higher than the start of the decade. Although there has been a price cap in place for residential accounts for several years, there has never been a price cap implemented for commercial customers and quite simply the government support does not come anywhere near to helping the price increases.
But there has been uncertainty in the sector long before the energy crisis, although the policies and guidelines are ever improving, the industry is still heavily unregulated. Businesses are taken advantage of every day: from being mis-sold contracts, coerced into agreements, lied to about pricing/unit rates or suppliers being provided with forged contracts/LOA'S (Letter of Authority) and these issues are just the tip of the iceberg.
Once a business is in a utility contract, especially regarding energy, it is for the most part legally binding.
Who do business owners turn to once they are deceived by a fraudulent broker? As long as the contract is compliant on their end, the suppliers simply don't want to listen.
Who can help when businesses can no longer afford their monthly bill and suppliers are threatening legal action, debt collectors or worse: disconnection?
When a business starts to contemplate the decision of shutting their doors because they see no other option, who can offer advice, support and most importantly: a solution?
This is where UTILITEASE becomes a vital service for your business and why we are different from the other 3000 brokers in the UK. Our main and first priority is making sure every utility contract assigned to your business is legal, ethical and compliant - if it isn't we utilise our skills and expertise to make it so.
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